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| The appearance of the negotiator matters. |
Learn the skills used by these expert negotiators and how it can help you.
Nonverbal communication plays an important role during hostage and crisis situations involving law enforcement personnel. Nonverbal communication is not limited to solely “body language” but rather includes a variety of other elements. To raise awareness of the numerous nonverbal communication elements that are possibly present during an interaction, I created the METTA acronym (movement,environment, touch, tone, and appearance) during my doctoral research on nonverbal communication and mediators.