Friday, November 30, 2018

Understanding Psychosis

is s set of symptoms that impacts a person's thoughts and behaviors. A common experience is losing touch with reality. It can affect people of all ages, races, ethnicities, genders and cultures.

Check out this short video to learn more:

Friday, November 23, 2018

C-K officers learning skills to de-escalate crisis situations

There were some hostage situations at a local hotel in Chatham on Thursday that Chatham-Kent police officers had to deal with, but there was no danger to the public.

There were some hostage situations at a local hotel in Chatham on Thursday that Chatham-Kent police officers had to deal with, but there was no danger to the public.
These scenarios involving actors is part of a five-day crisis negotiators course local officers are taking in Chatham, along with officers from Niagara Regional Police.
...Const. Fraser Curtis, an experienced negotiator, who is being re-certified, said crisis negotiation is a “perishable skill and obviously something that’s needed on the road from time-to-time when a call comes through where somebody’s in crisis.”
Tom Hart, president of Canadian Critical Incident Inc., with 20 years experience as a crisis negotiator with Durham Regional Police, is a course instructor.
“These type of people when they suffer these mental illnesses they’re in a state of crisis,” Hart said. “It’s really important for the officers to recognize those illnesses and develop a negotiating strategy to defuse, de-escalate and negotiate.”
Listening and de-escalating are key to successful negotiation, he said, followed by communicating clearly to the individual how resources will be used to resolve the situation.
Read more [HERE]. 

Tuesday, November 20, 2018

How to Control Your Emotions During a Difficult Conversation

It’s hard not to get worked up emotionally when you’re in a tense conversation. After all, a disagreement can feel like a threat. You’re afraid you’re going to have to give up something — your point of view, the way you’re used to doing something, the notion that you’re right, or maybe even power – and your body therefore ramps up for a fight by triggering the sympathetic nervous system. This is a natural response, but the problem is that our bodies and minds aren’t particularly good at discerning between the threats presented by not getting your way on the project plan and, say, being chased down by a bear. Your heart rate and breathing rate spike, your muscles tighten, the blood in your body moves away from your organs, and you’re likely to feel uncomfortable.

Focus on your body. Sitting still when you’re having a difficult conversation can make the emotions build up rather than dissipate. Experts say that standing up and walking around helps to activate the thinking part of your brain. If you and your counterpart are seated at a table, you may be hesitant to suddenly stand up. Fair enough. Instead, you might say, “I feel like I need to stretch some. Mind if I walk around a bit?” 

If that still doesn’t feel comfortable, you can do small physical things like crossing two fingers or placing your feet firmly on the ground and noticing what the floor feels like on the bottom of your shoes. Mindfulness experts call this “anchoring.” It can work in all kinds of stressful situations. For example, for a long time I was afraid of flying, but I found that counting while touching each of my fingers with my thumb helped to get me out of my rumination mode.

Read more and get all of the tips [HERE]. 

Saturday, November 17, 2018

'Very tense and very stressful': Crisis negotiators play pivotal role in recent standoffs with police

Winnipeg Police Service’s crisis negotiation team involved in several high-profile calls in last 3 weeks

The Winnipeg Police Service's crisis negotiation unit has dealt with several high-profile incidents over the past few weeks, including four armed and barricaded situations — two of those involving firearms.
"No two calls are going to be the same. Obviously, the deployment sort of ramps up your level of anxiety," said unit commander Staff Sgt. Sean Pollock.
"Really, you're just trying to establish communication. You're allowing that individual to express and vent," said Pollock.
Read more [HERE]. 

Wednesday, November 14, 2018

FBI Hostage Negotiation Tactics You Can Use Every Day

We have all read and trained on some of these techniques, but how many of us actual practice them and use them? Have a look...

Try the mirroring technique.

When in a negotiation it's crucial to get as much information out of the other side as possible. Voss explains that by "mirroring" them and simply repeating three to five keywords in their last sentence, people are forced by nature to repeat themselves in a way that gives more information and clarifies their points. An example:
Person 1: To get someone to tip their hand and clarify, simply repeat the last three to five keywords in their sentence.
Person 2: You repeat the last keywords?

Person 1: Yeah, pretty crazy right? What that does is it causes me to explain my point again from a different angle, revealing more information that could be extremely valuable and also it helps you decipher my true desired outcomes and motivations.
Voss notes it feels extremely awkward when you are doing the mirroring, but insists that the other person almost never notices and actually feels listened to. Voss refers to this as the negotiation "Jedi Mind trick" as he says it works every time and no one knows you're doing it.
Read more [HERE].

Monday, November 12, 2018

Manukau mall siege: Woman held hostage speaks of her horror

Laura Wheeler was in an Auckland Mall food court when a man came up from behind her and put a knife to her throat.

She said the man kept telling her quietly he didn't want to hurt her.

She said the man kept asking for his sister.

Wheeler said there were plenty of police officers facing off with the man, many who had drawn weapons.

However, only one spoke, a negotiator who Wheeler said did an "outstanding" job.

She said the negotiator told the man he could see his sister when he went back to the police station with them.

Read the full story and watch video footage at the NZ Herald [HERE].