"They're in crisis," Jones said. "They want to be heard in some way. So we take the time to listen to them."
Jones said his team talked Dwight Rodgers out of his apartment last week after speaking for less than an hour. Not even 48 hours later, they were at another standoff, trying to persuade a suspected killer to spare a woman's life.
"In that situation, we were able to influence that individual to release the hostage," Jones said. "We just stayed the course, persistence."
Read more (& video) [HERE].