From Beyond Reason: Using Your Emotions As You Negotiate - I highly recommend this book.
Find it at Amazon.com [HERE].
2 days after SPD shuts down 3rd Ave to negotiate w/ man in crisis, negotiators taking to Reddit to explain tactics. https://t.co/yHsR4lr52i— Jennifer Sullivan (@SeattleSullivan) March 30, 2017
|Canadian journalist Amanda Lindhout and Australian photographer Nigel Brennan during their kidnap ordeal.|