Police negotiator Andres Wells was doing all he could to keep a suspect from killing himself after a robbery and chase. But the man kept cutting phone calls short and pointing his handgun to his head.
About 10 minutes after the last hangup, Wells' cellphone chimed. It was a text from the suspect.
"Please call Amie," the message said, followed by the number of the man's girlfriend.
Wells was surprised. In three years as a negotiator with the Kalamazoo, Michigan, police, he'd always relied on taking cues from a person's tone of voice, the emotions. He'd never thought about negotiating via text.