Ask Questions and really listen

This article refers to non-law enforcement crisis negotiation however it can provide a great opportunity to reflect on the importance of listening- enjoy:

Ask Questions and really listen

Answer by Mira Zaslove onQuora.

I’ve spent the majority of my career negotiating. I’ve made plenty of mistakes. I’ve also learned from some great negotiators. Something surprising: better negotiators focus more on the other side, than they do on themselves.Instead of telling other people what to think, they ask questions, and really listen.

Read more from Time.com [HERE].