It's a job straight out of a Hollywood script but one of the PSNI's 20 negotiators specially trained to deal with hostages situations, threatened suicides and seiges says its mostly about ordinary people who find themselves in extraordinary situations. Bimpe Archer reports…
Unlike in the US, British-trained negotiators aim to be face-to-face rather than on a telephone and dressed down in civilian clothes.
"We tend to go out and speak to a lot of people, rather than through a window or a door, provided to do so."
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