When there’s a life-or -death crisis, one word or one look can make or break the situation.
That’s why crisis negotiators are trained to get inside the minds of people in distress.
It's an intense job and really takes a special kind of person to want to do it and do it well.
On Nov. 2, Fadel Jabado, a father of six, allegedly shot his wife and son to death, and then his attorney.
Miami-Dade Police Crisis Negotiator Victor Millian was dispatched to a location where Jabado was held up. Millian was literally the last line of communication where anything could have happened.
“One of the things he kept telling us from the minute I started my conversation, he wanted us to kill him he wanted to be suicide by cop, he implored me,” said Millian.
Read more from NBC 6 [HERE].