Sunday, November 16, 2014

Applying Law Enforcement Crisis Negotiator Intervention Skills To Commercial Mediation

Have a look at this article from Alternatives if you are trying to apply crisis and hostage negotiation skills to your commercial mediation/negotiation practice.

Law enforcement professionals might also find it of value to review your skills as well.

The article covers:

  1. Establishing communication and building rapport
  2. "Buying" time
  3. Defusing emotions
  4. Gathering information to decide on the best negotiation strategy
Download the (pdf) article [HERE].