Monday, November 24, 2014

'It’s OK to be touchy-feely': Officers use empathy, active listening to end standoffs

...Bodine credited the safe resolution of the standoff to Crisis Intervention Team training, a 40-hour program that teaches law enforcement officers tactful ways to interact with and help people who may pose a threat, but are dealing with mental health or substance abuse problems, or are simply having a really bad day.

...In the case of the man standing on the Rims, this meant bringing his mother and girlfriend to the scene. Allowing the man to hug his mother before handcuffing him and putting him in a patrol car was the “deciding factor” in ending the standoff peacefully, according to Keightley.
There are other striking differences between the reality of crisis negotiation and how negotiators are portrayed on the silver screen.

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