Former FBI hostage negotiation trainer explains how to get people to do what you want
Mark Goulston, a former FBI hostage negotiation trainer, role playing.
Mark Goulston spent two years role-playing for a living.
He’d pretend to be a suicidal policeman, holding a gun to his neck, threatening to take his own life.
His job was to challenge his audience — a room full of FBI agents and police officers — to talk him out of it.
“In the end, I always pulled the trigger and then from the point of view of that role play, I would tell them what they could have asked and could have said that would have caused me to give up and surrender,” explains Goulston, a psychiatrist and former FBI hostage negotiation trainer.