Lessons in the art of listening, from a C.I.A. agent, a focus group moderator and more.
When was the last time you listened to someone? Really listened, without thinking about what you wanted to say next, glancing down at your phone or jumping in to offer your opinion? And when was the last time someone really listened to you? Was so attentive to what you were saying and whose response was so spot on that you felt truly understood?
... Research indicates that when people who don’t know each other well ask each other these types of questions, they feel more connected than if they spent time together accomplishing a task.
Read more from the NY Times [HERE].