For those that have attended any of my presentations and were looking for the “Crisis & Hostage Negotiator Skill Sheet”- click the image below to see a larger web version and click [Here] to download a pdf version. The pdf version is better for printing.
The sheet is based on feedback from current negotiators and research. It is currently being used by law enforcement negotiators across the United States and beyond. It includes active listening skills, responding to emotions, varying your use of adjectives when describing emotions, and more.
If you plan to use this beyond personal use, please check with me first. Send an email to mediator.jeff [at] gmail.com.