3 Powerful Conflict-Resolution Strategies From an Antiterrorism Leader
No matter how intense the conflict is in your life and business, chances are it's relatively small in comparison to what Aldo Civico has been through. He begin his career fighting the mafia in Italy (his own country), then facilitated ceasefire talks between the guerrillas and the government of Columbia, which led him to work in several countries from Mexico to Haiti to the Middle East and Syria.
Mr. Civico has been in the middle of some serious antiterrorist action over his career and now teaches at Rutgers University and Columbia University. I had the opportunity to speak with Mr. Civico and asked him to share the most critical lessons he's learned that would be applicable to entrepreneurs and these are the top three insights he shared.
1) Deploy the Power of Listening. The biggest mistake most people make when facing conflict is that they are so focused on what they want to say that they fail to hear the needs of the person they are in conflict with. In Mr. Civico's own words, "When you listen you connect with the other person. Listening elicits the model of the world by which the other operates. It facilitates understanding the needs, fears, desires of the other. It also helps you to get a different perspective about your own perception. It gets you out of your head and it opens up a space of possibilities. It's the easiest concession we can make in a negotiation.