There are plenty of articles written about the skills of effective crisis hostage negotiators. I should know I have written a bunch myself!
We have read plenty of times the importance of active listening, being calm, verbal/non-verbal communication, slowing things down, and building rapport but what is it that keeps us sharp and competent to continually assist people in the midst of a crisis?
Is it "GRIT"?
Angela Duckworth tells a compelling story why it very well might be grit and how it is what keeps us going forward.
Her research has shown that long-term success relies more on more on persistence than smarts. Yes, grit - perseverance and passion for what you do - is the key.
How do we cultivate grit?
Eric Barker, who covered the NYPD HNT training [HERE], reviews Angela's research and her book [HERE]. Briefly, it involves:
- Pursue what interests you
- Practice, practice, practice
- Find purpose
- Have hope
- Join a gritty group
Finally, watch Angela Duckworth's TED talk on Grit below: