A Monday morning reminder of the impact of emotions during a crisis. Especially anger & everything connected with it. pic.twitter.com/HVHW243GGd— Jeff Thompson, Ph.D. (@JeffTPhD) March 27, 2017
I thought this image is a useful reminder for crisis and hostage negotiators and others who work in crisis situations with respect to the emotion of anger. This is also especially important when using active listening skills- often there are other emotions behind anger.