Monday, May 1, 2017

'Anger Iceberg'


I thought this image is a useful reminder for crisis and hostage negotiators and others who work in crisis situations with respect to the emotion of anger. This is also especially important when using active listening skills- often there are other emotions behind anger.

1 comment:

  1. This topic is very difficult and I have to write an essay about it, who knows, maybe I will better buy a research paper cuz it will take less time and the quality will be much better.

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