If you are having a hard time resolving a disagreement or a conflict with someone in your life, you might want to take some advice from Christopher Voss. He spent 24 years working in hostage negotiation, with four of them as the FBI’s chief international hostage and kidnapping negotiator.
Now retired, he teaches the FBI’s negotiating secrets to businesses. There is one technique he emphasizes above all others for successful completion of any negotiation. What is that one sure-fire secret negotiation technique?
Shut up and listen...
Read more from the Bay Times [HERE].