“What I do is I offer conflict management training. Hostage negotiation or critical incident management or crisis invention, these are extreme examples. But what they involve are active listening skills, rapport-building,” Shanahan said.
During his time in the Big Apple, Shanahan served as a hostage negotiator and senior instructor. In total, he taught over 100,000 different police officers. Since retiring after over 36 years with the NYPD, Shanahan has started Keisatsu Dojo, an LLC that focuses primarily on providing conflict management courses.
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