Crisis Negotiations and Negotiation Skills Insights from the New York City Police Department Hostage Negotiations Team
Here are the essential skills of a NYPD HNT Negotiator:
“Talk to Me”
The motto for NYPD HNT emphasizes communication as an essential negotiation skill for their crisis negotiators, and for good reason. Opening up avenues of communication to your counterpart signals that you are ready to listen, an integral first step to building rapport between negotiating counterparts by “build[ing] trust…as well as display[ing] empathy” which can lead to further mutual gains at the bargaining table as the negotiation progresses beyond the initial stages.
Read the full article at the Harvard Program on Negotiation Blog [HERE].