“Seven hours go by fast believe it or not,” Rigdon said in an interview a few weeks after the standoff. “You’re not really keeping track of time. Once you get off the phone and start doing other things for a while you realize you’ve been on the phone for a while.
...The crisis negotiators get training in psychology and negotiation tactics, though Hall stressed they use skills commonly employed by patrol officers.
“A lot of patrol does a lot of the negotiation stuff every day ... when they go to volatile calls, it’s just a matter of listening and letting somebody vent,” he said.
Read the full article from Newsminer.com [HERE].