Crisis Negotiator: The Key to Resolution Is Listening

"Every situation is different and whatever brought a person, or precipitated an event, to where a person felt that they were in crisis is different for everybody," Lt. Bavencoff said. "So we have to listen to find out what that is, to see how we can resolve that situation."

A tense standoff Thursday morning where a father led police on a pursuit with his four children in the car ended with no injuries, thanks to negotiations with police over a cell phone.

A seasoned negotiator with the San Diego Sheriff's Department said the key to diffusing a crisis situation is listening and genuine communication.

Lt. Christina Bavencoff, commander for the department's Crisis Negotiation Team, said the priority is ensuring everyone goes home safely. Thursday afternoon, that was the successful outcome after police took Daniel Perez into custody and rescued his children on a San Diego freeway.

Source: http://www.nbcsandiego.com/news/local/Crisis-Negotiator-The-Key-to-Resolution-is-Listening-285569941.html#ixzz3O5hRolE3