Monday, January 26, 2015

Quick point on Empathy

EMPATHY

"Empathy should not be confused with sympathy, 
which indicates pity. In crisis intervention, 
the goal is not to feel sorry for the person in crisis, but to 
establish a relationship through effective communication whereby positive steps can be taken toward
resolving the crisis in a collaborative fashion."

from: Vecchi, G.M. (2009). Conflict & crisis communication: the behavioral influence stairway model and suicide intervention. Annals of the American Psychotherapy Association, 12, 32-29.

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